The StewMac 100% Guarantee:
If any item fails to meet your expectations at any time, please return it for a refund or exchange.
If there's ever a problem with your order, contact us and we'll quickly make it right!
Damaged or Defective Items: If your order was damaged in transit, save the original carton, packing material and the damaged goods.
Missing Items: If something is missing from your order, please check your invoice for backorders or partial shipments.
Incorrect Items: Let us know and we'll correct the order immediately.
Returns are simple: There's no time limit, and no authorization number is required.
- Download our return form, or use the form printed on the packing slip that came with your order. Include this form with your returned merchandise.
- Ship the package by your preferred method to the address below (no CODs accepted). Remember to get a tracking number, since the package is your responsibility until we receive it.
StewMAX members: All returns are free for StewMAX members. Contact us for a prepaid return label.
International Customers: If you need to return an item from outside the USA, please contact us for details.
Please ship your return to:
21 N. Shafer St.
Athens, OH 45701